Your legal rights come first
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing on this page limits them. If a service has a major failure, you can choose a refund. This policy describes what we offer in addition, including when you simply change your mind.
Exterior Survey Unlock
The unlock is generated and delivered immediately after payment, so we do not refund a change of mind once it is delivered. If generation fails, the wrong location was surveyed, or the output is unreadable, email us for a full refund. If you later buy a full report from your unlocked survey page, the $12.90 is credited at checkout.
Full reports
- Before your report is generated (you have paid but not completed the intake, or generation has not run): full refund, no questions asked. Email us with your order email.
- After your report is generated: the computing cost has been incurred, so we do not refund a change of mind. Instead, every report includes free regeneration — if anything looks wrong or you can supply better inputs (facing, floor plan, birth time), we re-run it at no charge.
- If the report has a major failure (wrong location surveyed, generation failure, unreadable output, or it is substantially not what we described): you can choose a full refund instead of regeneration. For smaller problems we fix it by regenerating promptly, and refund you if we cannot.
Plus membership
To cancel, email us from your membership email; we stop future charges within one business day, and the current period stays active. If you were charged in error (e.g. double billing), email us for a full refund of the erroneous charge.
How to request
Email support@satellitefengshui.com from your purchase email, with your order date. Refunds are returned to the original payment method, typically within 5–10 business days.